CLD259X – IT Support: Hardware Essentials

Welcome to Windows Support Essentials – Installation 4 Modules

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Before You Start

Welcome to IT Support – Hardware Essentials

Course Syllabus and Grading

Discussion Forums and Getting Help

Getting to Know You 2 Modules

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What are your goals for this course

Pre-course survey

Types of Computing Devices 5 Modules

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Activity 1.1 Identifying Computing Devices

Computer Components 9 Modules

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Introduction

Common Computer Components

Motherboard and CPU

Memory and System Bus

Storage Devices

Power Supplies and Cooling Systems

Expansion Cards and Riser Cards

Firmware

Activity – Identifying Computer Components

Storage Devices 6 Modules

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Introduction

Hard Drives

Solid State and Hybrid Storage

Optical Discs and Drives

Tape Drives

Activity 1.3 Identifying Storage Devices

Common Peripheral Devices 6 Modules

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Devices that Perform Both Input and Output Functions

Review Activity-Identifying Peripheral Devices

Display Devices 10 Modules

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Introduction

Display Device Types and Connections

Display Device Cables and Connectors

Video Adapters and Converters

Aspect Ratios

Display Device Settings and Features

Multiple Displays

Windows Display Configuration Tools

How to Configure Display Devices

Activity 1.5 Installing and Configuring Display Devices

Connection Interfaces 9 Modules

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Introduction

Physical Ports

Computer Connections and Interface Characteristics

Types of Connections

Display Cables and Connection Types

Adapters and Converters

Wireless Device Connections

Activity 1.6 Comparing PC and Device Connections

Summary

Module 1 Lab and Assessment 1 Module

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Assessment

Basic Support Measures 6 Modules

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Module Introduction

Introduction

General Troubleshooting Tips

Common Operational Problems

Boot Issues

Support Resources

Troubleshoot System Components 12 Modules

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Introduction

Common System Troubleshooting Tools

Common CPU Issues

Activity 2.2 Troubleshooting CPU Issues

Common Cooling System Issues

Common Motherboard Issues

Repair vs. Replace

How to Troubleshoot Motherboards

Common External Power Source Problems

Common Power Supply Problems

Power Supply Troubleshooting Considerations

Review Activity-How to Troubleshoot Power Supply Problems

Troubleshoot RAM, Hard Drives, and RAID Arrays 8 Modules

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Introduction

Common RAM Issues

How to Troubleshoot Common RAM Issues

Drive and Array Troubleshooting Tools

Common Hard Drive Issues

Common RAID Array Issues

SMART

How to Troubleshoot Hard Drive Problems

Troubleshoot Video and Display Issues 4 Modules

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Introduction

Common Video and Display Issues

How to Troubleshoot Video and Display Devices

Activity – Troubleshooting Video and Display Drivers

Troubleshoot Printers 5 Modules

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Introduction

Common Printer Troubleshooting Tools

Printer Software Tools

Common Printer Issues

How to Troubleshoot Common Printer Issues

Module 2 Lab and Assessment 2 Modules

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Assessment

Summary

Mobile Digital Devices 11 Modules

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Laptop Hardware Components

External Laptop Expansion Options

Review Activity-Identifying Mobile Digital Devices

Connected Devices 8 Modules

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Smartphone Headsets and VR Headsets

Devices with GPS

Internet of Things

Review Activity-Identifying Connected Devices

Mobile and Connected Device Connectivity 11 Modules

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Introduction

Network Configuration Settings

Bluetooth Connectivity

Basic Security Configuration Settings

Near Field Communication

Email Configuration

Email Protocols

How to Configure Mobile Devices

Data Synchronization

Data Synchronization Methods

Data Synchronization Requirements

Module 3 Lab and Assessment 2 Modules

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Assessment

Summary

Troubleshoot Mobile Device Hardware 10 Modules

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Module Introduction

Introduction

Handling and Maintenance Techniques

Operating Environment Best Practices

General Mobile Device Issues

Common Mobile Device Keyboard and Keypad Issues

Common Touchscreen Issues

Common Wireless Connectivity Issues

Mobile Device Disassembly Best Practices

How to Troubleshoot Mobile Device Hardware Issues

CLD259X – IT Support: Hardware Essentials

Course Content

Course Includes