CLD258X – IT Support: Troubleshooting Windows

Welcome to IT Support – Troubleshooting Windows 6 Modules

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Before You Start

Welcome to Windows IT support – Troubleshooting

Course Introduction

Course Syllabus and Grading

Hands-on Labs

Discussion Forums and Getting Help

Getting to Know You 2 Modules

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What are your goals for this course?

pre-course survey

Troubleshooting Windows 5 Modules

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Lesson Introduction

Windows 10 Devices

Windows 10 Architecture

Examining the Desktop Support Environment

Key Stages and Terminology of a Troubleshooting Methodology

Troubleshooting Tools 8 Modules

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Microsoft Message Analzyer

Process Explorer and Process Monitor

Diagnostics and Recovery Toolset

Steps Recorder

Troubleshooting Windows Startup 9 Modules

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Lesson Introduction

Windows 10 Startup Architecture

Windows Startup and Recovery Options

Recovery Tools Available in Windows RE

Overview of System Restore

Windows 10 BCD Store

Configuring the BCD Configuration Settings

Advanced Startup Options

Windows Activation

Troubleshooting Operating System Service Issues 7 Modules

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Lesson Introduction

Operating System Services

Identifying Failed Services

Disabling Services

Overview of BitLocker

BitLocker TPMs

Recovering a BitLocker-Encrypted Drive

Module Assessment Exam 1 Module

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Module Assessment Exam

Troubleshooting Device Drivers Failures 7 Modules

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Lesson Introduction

The Role of Device Drivers, and the Driver Package and Driver Store

Tools for Managing and Troubleshooting Device Drivers

Managing Signed Drivers

Staging Device Drivers

Restricting Device Installation

Practice Lab: Troubleshooting Device Driver Issues

Overview of Hardware Troubleshooting 6 Modules

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Lesson Introduction

Hardware Problems

Understanding USB Devices

Understanding Wireless Devices

Gathering Hardware Information

Best Practices for Troubleshooting Hardware Issues

Troubleshooting Physical Failures 6 Modules

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Lesson Introduction

Replacing Devices

Vulnerable Hardware Devices

Guidelines for Replacing Hardware

Memory Issues

Diagnosing and Troubleshooting Disk Problems

Monitoring Reliability 5 Modules

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Lesson Introduction

The Reliability Monitor Tool

The Task Manager Tool

Overview of the Registry

WorkingRegistry

Module Assessment Exam 1 Module

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Module Assessment Exam

Troubleshooting Sign-In Issues 8 Modules

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Lesson Introduction

What Are Authentication and Authorization?

User Account Types in Windows 10

The Sign-In Process

Configuring Password Policies and User Properties

Troubleshooting Locked Accounts

How to Identify Sign-In Errors

User Profiles and Their Contents

Troubleshooting Issues with Printer Access 5 Modules

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Lesson Introduction

Printer Access Issues

Methods for Installing Printers

Installing Printer Drivers on Clients

Managing Printer Properties

Troubleshooting Desktop App Installation Issues 6 Modules

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Lesson Introduction

Methods for Deploying Desktop Apps

What Is Office 365?

Resolve Desktop App issues

Troubleshooting Windows Installer Issues

Using AppLocker to Control Applications

Troubleshooting Desktop Apps 6 Modules

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Lesson Introduction

Identifying Issues Related to Desktop App Operations

Resolving Issues Related to Desktop App Operations

Troubleshoot Common Office 365 Issues

What Is ACT?

Managing Universal Windows Apps 6 Modules

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Lesson Introduction

Windows Store and Windows Store for Business

Managing Access to the Windows Store

Resolving Issues Related to Universal Windows Apps

Configuring Assigned Access to a Single Windows Store App

Using AppLocker to Control Universal Windows Apps

Troubleshooting Access to Company Web Applications 8 Modules

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Lesson Introduction

Internet Explorer 11 and Microsoft Edge

Internet Explorer Compatibility View

Internet Explorer Enterprise Mode

Internet Explorer Security Zones and Add-ons

Troubleshooting Common Internet Explorer Issues

Troubleshooting Common Microsoft Edge Issues

Practice Lab: Troubleshooting Desktop Apps

Module Assessment Exam 1 Module

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Module Assessment Exam

Managing and Troubleshooting Windows Activation 5 Modules

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Lesson Introduction

Key System Components in Windows 10

Performance Monitoring Tools

Establishing a Performance Baseline

Optimizing Disk and Memory Performance

CLD258X – IT Support: Troubleshooting Windows

Course Content

Course Includes